How Can I Contact Your Store?

You can email us at infoyourstore12@gmail.com where our customer service team will be happy to assist you with anything you need!

 Do You Ship Worldwide?

Yes.

 Can I Change or Cancel My Order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund once received.

 What Payment Methods Do You Accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 When Will My Order Be Processed?

All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1 to 3 business days from the order date and shipped the day after the processing day. Please note we do not ship on weekends.

### How Long Will It Take to Receive My Order?

Due to high demand, orders may take between 2 to 4 weeks to arrive.

### What If I Don't Receive My Order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

### Will I Be Charged Customs and Taxes?

The prices displayed on our site are tax-free in euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.

### How Do I Return an Item?

Please contact us at infoyourstore12@gmail.com.

### What If the Items I Received Are Defective/Incorrect/Damaged?

Contact us if you received incorrect, missing, or defective merchandise. Include your order number, photographs of the items, and all related references upon receiving your package. We will do our best to resolve your case as soon as possible.

### When Will I Receive My Refund?

All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 to 10 business days of receiving the returned item or cancellation request. Contact the card-issuing bank if you have questions about when the credit will be posted to your account. If you have not yet received credit for your return, here's what to do: Contact your bank or credit card company. It may take some time before your refund is officially posted to your account.

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